Refund Policy
When you get your money back, how much, by what route and how long it takes.
1. When we refund
We refund you once we receive the returned item and have checked its condition, or once we accept that a returned parcel is lost in transit. For a valid withdrawal under our Returns Policy, that is within 14 days of receiving the item back.
2. How much
You get back the price you paid for the item plus the standard delivery you paid on the way out. If you chose a faster delivery than our standard option, we refund the standard rate. Where an item comes back in a diminished condition, we may reduce the refund to reflect that, and we always tell you why before we do.
If the item was faulty, damaged or wrong, you get everything back: the price, the original delivery and the return postage.
3. How you get it back
Always to the same method you paid with. A card payment goes back to that card; an order settled with a gift card is credited back to the gift card. We cannot refund to a different card or account.
4. How long it takes
We issue the refund within 14 days. Your bank or card issuer then needs a few working days more to show it on your statement — that part is out of our hands.
5. Discounts and gift cards
Where a discount code applied to your order, the refund is of the amount you actually paid. If a partial return takes the order below the code’s minimum spend, the discount is recalculated accordingly. A gift card is refunded as a gift card balance.
6. Cancelled orders
An order cancelled before despatch is refunded in full, with nothing to send back.
7. Problems
If a refund has not appeared 14 days after we told you it was issued, write to hello@makeup-code.com with your order number and we will chase it.