Shipping Policy
Where we deliver, what it costs, how long it takes, and what happens if something goes wrong on the way.
1. Where we deliver
We deliver throughout Malta and Gozo and across the European Union. The delivery options available to you, with their prices and estimated times, are shown at checkout once you choose your country. You may also collect your order from the studio at no charge.
2. Costs
Delivery is charged at the rate shown at checkout before you pay. Orders above the free-delivery threshold shown in your bag are delivered free of charge.
3. Processing and delivery times
Orders are prepared within one to two working days. Delivery estimates run from despatch, not from the order, and exclude weekends and public holidays. Estimates are our courier’s, not a guarantee; during sale periods and around public holidays please allow a little longer.
4. Tracking
You receive a despatch email with a tracking number where the delivery method provides one. You can also see the status of your order at any time by replying to your order confirmation.
5. Address accuracy
Please check your delivery address carefully. We cannot change it once an order has been despatched, and a parcel returned because of an incorrect or incomplete address is re-sent at the cost of a second delivery.
6. If a parcel is delayed, lost or arrives damaged
Tell us within seven days of the expected delivery date and we will open a claim with the courier. Until the parcel reaches you it is at our risk: if it is confirmed lost, we replace it or refund you in full. Please photograph any damage to the packaging before opening it, which is what a courier claim needs.
7. Customs
Deliveries within the European Union carry no additional customs charges. For any destination outside the EU, import duties and taxes are the responsibility of the recipient.